Policies and Procedures
Payment & Postage
The online store accepts all major credit cards via PayPal. As an online store we will have sales generating 7 days a week however delivery days will we 5 days a week within usual business hours 8am-6pm.
When can I return an item?
You can return an item for exchange * for any reason within 14 days from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labeling. When returning an item, all promotional items must be returned with them.Bikinis and other forms of underwear are non-returnable for hygiene reasons
How can I return an item?
You can send your returns to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a returns form enclosed in your package.
How long does a return/exchange take?
From being received at our warehouse it usually takes no more than 72 hours* for us to process from date of receipt into our warehouse.